This privacy statement explains our data collection and its use. By visiting and using our site, you consent to the information practices described in this policy. This policy applies to the website of RT UK London Limited T/A Root only. This policy does not apply to other websites that may be accessible through or from this site. We encourage you to read the privacy policies of those other sites to learn how they collect and use this information about you.
We rigorously follow legal requirements and ensure that our procedures and handling of data matches or exceeds these. As a result, we handle your data the same way we want ours to be handled: responsibly and to the letter of the law. For some of our services, such as when you sign up to the mailing list, contact us or purchase products from us, we will require information to process your orders and requests. While most of our site will not collect any information from you, interaction with our services or products may require information to carry out such requests.
We may receive information that is personally identifiable only if you choose to give us that information. For example, this will include your telephone number, postal address, email address and name when processing an order or providing you with further information or samples. In addition, some non-personal information may be collected automatically. When you visit our website, we automatically collect information about your visit that does not identify you personally. For example, we can tell your type of computer, browser and web service that you are using when you access the site. We will also be aware of the date, time, and pages you visit. Collecting this information assists in adapting our website to best suit your needs. We may also use personally identifiable information, such as tracking demographic data, to make RT UK London Limited T/A Root’s website more relevant to its visitors.
Sometimes we may have to share personal information with third parties in limited circumstances. Examples of this include services when processing credit card information, liaising with sub-contractors or informing you of upcoming events or offers. We will ensure that these third parties understand and remain obligated to provide the same level of protection that we guarantee.
We will release personal information where there is a legal requirement (for example, where there is a court order, a reasonable suspicion of illegal activity or for the protection of the rights, property, or safety of others).
If your information is currently being used to send you marketing communications, you can opt out at any time. All e-mail communications tell you how to stop receiving them, or you can visit the unsubscribe page directly here (please add relevant link Steve)
As we only use your information as and when it is required (processing your sale, providing you with further information, etc.) your information will be updated automatically with every individual order. However, if you’d like to ensure this is the case, you can email us directly with any updates to your information.
Throughout the use of your information, from start to finish, we have procedures to ensure that it remains secure and that you remain protected. Whilst we have external IT services, they are committed to following our requirements, and the legal requirements primarily, when data is involved.
When your data is used, only people relevant to the process will see it and they are aware of their obligations and responsibilities to you and your data. For example, during a sale when contacting you or other parties to facilitate the sale. Information is secured at the sites it is used and information in hard copy is held in areas restricted to the responsible staff.
While most other websites use an opt-out service, we use an opt-in one whereby you will choose whether to receive updates, clearly marked, which isn’t automatic.